It is critical to ensure that ongoing and timely support for Finacle guarantees its
high availability, high performance and high service levels, at the bank.
Finacle application management services are designed to offer banks the freedom and
cost-efficiencies of reliably outsourcing the maintenance and enhancement of Finacle
solutions. Aimed at maximizing the functionality of Finacle, these services ensure that the
bank's solutions evolve as its business does. The application management services ensure
that Finacle solutions are managed and operated on a 24X7 basis, in a highly available and
secure environment to transact business efficiently. Services are also provided for customization
management.
The application management services are premised on the ITIL frameworks approach and
leverage the Finacle Knowledge Management repository. The services are delivered in
accordance with a structured maintenance plan that identifies and removes potential threats
to the overall system stability. There is strong emphasis on performance measurement and
change management. The services are bound by clearly defined mutually agreed service
levels and adhere to CMMI level-5 processes.
Application Management
Application-led Business Process
Data Center Infrastructure Consulting
Disaster Recovery & Business Continuity
Planning
Enterprise
Risk management – Basel II
Independent Validation
IT Effectiveness
IT Strategy and Architecture
Performance Tuning
Software Performance Engineering
System
Integration
Value Mining